New Enquires Team Leader

Location

Lewes

Description

New Enquires Team Leader

Mayo Wynne Baxter, provides a comprehensive and personal service to a broad spectrum of local, national and international clients across a range of business law and personal legal services. Our innovative approach to client service has helped us to win several awards.

An opportunity has arisen for a New Enquiries Team Leader to join our busy New Enquiries Team (NET) based at our modern Lewes office.

Main duties will include receiving new enquiries from clients via telephone, email and website, providing estimates to the potential clients and liaising with Legal Advisers on updates and outcomes.  Administratively, this role includes the recording of data of prospective clients, estimates, etc for internal use and assisting with client service initiatives.

The role requires you to be highly confident in speaking with clients, following up on enquiries and skilled in selling the firms services.  Ability to manage and motivate team members to meet and exceed their team targets

An exceptionally high standard of interpersonal and communication skills is vital, especially in the context of client care and relationship building – we are looking for someone who has a positive and friendly manner in dealing with clients, contacts and colleagues.  Excellent listening skills and maintaining confidentiality are key in this role due to the client information-gathering that is carried out.

Experience in objection handling and/or client services is beneficial, along with a high level of attention to detail to maintain accuracy in record keeping and in written communications with others.

This is a full-time, permanent role.  Working hours will be Monday to Friday, 8.30am to 5:30pm with 1 hour for lunch.

Full details can be found here External New Enquires Team Leader

Contact Grace Young to apply gyoung@mayowynnebaxter.co.uk